Do you charge sales tax?
A: Pennsylvania residents will be charged 6% sales tax on each order. Pennsylvania residents in Philadelphia and Allegheny county will be charged an additional 1% local tax.
What are your shipping rates?
A: Shipping is based on the total order amount. Use the chart below for orders shipped in the continental US:
Order total - Shipping
$0.01 to $24.99 - $5.95
$25 to $49.99 - $6.95
$50 to $99.99 - $7.95
$100.00 to $199.99 - $8.95
$200 and over FREE!!
We DO NOT ship internationally. We only ship to the contiguous 48 states and to Alaska and Hawaii.
Is my credit card safe on your site?
A: Your information will be processed by the latest protections that both secure and encrypt all transactions done on our site.
What is your return policy?
A: We stand firmly behind our product quality. If you need to return an item, please contact us immediately. We will work quickly to arrange either a refund or a product exchange.
How long does shipping take?
A: Most orders are processed within 24 to 48 hours. You can expect to receive your order within 5 to 10 business days.
What if I can't find what I'm looking for?
A: Please contact us! Our relationship with our warehouses allows us access to many products which may not be on our site.
How do I make an exchange? A: For a more prompt exchange / refund, please keep your invoice and call to obtain a RAN (Return Authorization Number). If it is necessary to return for an exchange / refund, all merchandise must meet the following conditions: Return in the original packing; return within (30) days; enclose a copy of the invoice; enclose a brief letter of explanation. Merchandise returned for exchange will be charged a $10.00 exchange fee plus a shipping charge. Merchandise returned for refund will be charged a 15% restocking fee - $3.00 minimum. All returns must be prepaid; no COD's accepted.
